HOW THE 30-DAY MONEY-BACK GUARANTEE WORKS
We truly believe that men should leverage skincare power to feel more better & better – that's why we founded Namza. We only develop products that we are 100% convinced of. Since we love the products ourselves and use them on a daily basis, we believe that you will as well! That is why we offer you a 30-day money-back guarantee in case you are unsatisfied with our products for any reason.
You can return the opened and used product to us within 30 days of your purchase and we will refund you the full purchase price.
Send us the product, securely packed in the original box to:
Yepoda GmbH
Märkische Strasse 10
47809 Krefeld
Germany
Märkische Strasse 10
47809 Krefeld
Germany
HOW THE 30-DAY MONEY-BACK GUARANTEE WORKS
- Your refund request must reach us within 30 days of the purchase date. Simply write us an email to hi@namza.com stating:
- Your request for a refund of the purchase price and the affected product
- Your order number
- The reason for the return (your feedback will help us to improve our products and our services)
- Send us the product including accessories safely packed in the original box to the provided address.
We recommend to send your parcel as an insured shipment with a tracking link. Please note that we can't reimburse you for a product that gets lost in the mail due to a shipping method without insurance. Please note that we cannot reimburse you for the shipping costs of the return. - As soon as we have received and checked the goods, we will update you via e-mail about your refund request.
- Once accepted, we will refund the purchase price using the original payment method you used to pay for your order.
The 30-day money-back guarantee does not affect or limit your rights as a customer under the statutory warranty and your right of withdrawal. You can find further information on the right of cancellation in our return policy.
This offer is valid one time per product per customer.
EXCLUDED FROM THE MONEY BACK GUARANTEE
- Empty or more than extensively used products.
- Shipping costs.
- Product samples.